Posted by: macemoneta
on October 28, 2003 01:23 AM
Well, I know that I won't be purchasing LG equipment anymore. Their response has not been what I would consider acceptable.
There are several comparatively low-cost drive manufacturers available. Dell and others should simply switch to a manufacturer that takes responsibility for their error. Equating "Flush Cache" and "Upload Firmware"??? That can't have been an intentional act, so it's a defect.
This isn't a Linux issue; if Microsoft had issued a service pack that used the same command, the result would have been wholesale, widespread destruction (and probably a class-action lawsuit). As it is, LG had the opportunity to correct their error, at low cost, and look like heros. Instead, they turned their backs on impacted customers.
If they are not going to take responsibility for their product, why buy them?
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Re:Reply LG
Posted by: macemoneta on October 28, 2003 01:23 AMThere are several comparatively low-cost drive manufacturers available. Dell and others should simply switch to a manufacturer that takes responsibility for their error. Equating "Flush Cache" and "Upload Firmware"??? That can't have been an intentional act, so it's a defect.
This isn't a Linux issue; if Microsoft had issued a service pack that used the same command, the result would have been wholesale, widespread destruction (and probably a class-action lawsuit). As it is, LG had the opportunity to correct their error, at low cost, and look like heros. Instead, they turned their backs on impacted customers.
If they are not going to take responsibility for their product, why buy them?
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