Linux.com

I don't know what the heck first-level support is, but it's almost certainly better than nothing (unless they're gonna try some bait and switch tactics, or make you sit on hold for four hours to then not tell you anything more advanced than how to save files and such). I don't like Sun, but I have nothing but love for this move. Given that one of the main motivations for buying StarOffice, mainly for corporations, was the support, I wonder how this will affect that. Unless you really like the extra clip art and WordPerfect filters and such that come with StarOffice, there's now no real reason to buy it other than you're a business that likes throwing money away for free. But I like this move very much, even though I don't foresee myself ever using the support, even the free variety.

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