Posted by: Ciaran O'Riordan
on December 16, 2003 10:38 PM
> "People and companies need to know that when > they buy software, it will come with service guarantees"
I've never understood this belief. No one in any company I've worked for has ever phoned Microsoft for support. Not for the operating system, and not for the office suite. The only barrier I've encountered to introducing Free Software like OpenOffice is that the interface is slightly different.
I think the most important task for us is to convince our governments and schools to mandate Free Software, and then let it creep into business as it gains acceptence. (actually the most important thing for us right now is to get our govts to fix the EUCD/DMCA, and block software patents, but..)
Maybe support is required for high-end applications, and it is required for hardware, but not the OS, and not the office suite.
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why support and guarantees?
Posted by: Ciaran O'Riordan on December 16, 2003 10:38 PM> they buy software, it will come with service guarantees"
I've never understood this belief. No one in any company I've worked for has ever phoned Microsoft for support. Not for the operating system, and not for the office suite. The only barrier I've encountered to introducing Free Software like OpenOffice is that the interface is slightly different.
I think the most important task for us is to convince our governments and schools to mandate Free Software, and then let it creep into business as it gains acceptence. (actually the most important thing for us right now is to get our govts to fix the EUCD/DMCA, and block software patents, but..)
Maybe support is required for high-end applications, and it is required for hardware, but not the OS, and not the office suite.
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