Posted by: Anonymous Coward
on August 17, 2004 08:02 AM
My employer recently decided to switch the outsourced help desk support from one vendor (who was doing an alright job, IMHO, but shall, nevertheless, remain nameless) to Unisys. Their helpdesk software is the worst crock of crap I've had the misfortune to use. It launches slowly (takes nearly a minute) and to close an incident requires enough mouse clicks issued in the the correct sequence that you think you just solved one of the more difficult puzzles in Myst. As far as I can tell, Unisys hasn't progressed much since their systems were running, what was it, Exec8?
I don't see Unisys as much of a friend to computing, let alone Linux.
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Re:To little, too late
Posted by: Anonymous Coward on August 17, 2004 08:02 AMMy employer recently decided to switch the outsourced help desk support from one vendor (who was doing an alright job, IMHO, but shall, nevertheless, remain nameless) to Unisys. Their helpdesk software is the worst crock of crap I've had the misfortune to use. It launches slowly (takes nearly a minute) and to close an incident requires enough mouse clicks issued in the the correct sequence that you think you just solved one of the more difficult puzzles in Myst. As far as I can tell, Unisys hasn't progressed much since their systems were running, what was it, Exec8?
I don't see Unisys as much of a friend to computing, let alone Linux.
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