You missed the first step.. Obtaining and burning.
Posted by: Anonymous Coward
on July 07, 2006 08:02 AM
This is very important.. Many new users don't know anything about iso images or whatnot, or were to obtain them. After they download them they usually lack the software to burn them correctly in Windows.
Like show some decent burning and reliable burning software in Windows and what to do with the ISO file. Many people just simply copy the file over to a cdrom and get very confused.
And also point out that if they do not feel comfortable burning the cdrom or whatnot they can order them online.
Also point out that the way that your doing stuff your completely deleting all information on a drive. So they NEED TO BACK THINGS UP. Mention it like 10 or 20 times.
What you should realy do is get help from somebody who has worked extensively in tech support. A lot of what your talking about is very reasonable and your doing a good job, but your making assumptions about the level of understanding of the target audiance.
A good, smart person experianced with helping out Windows users over the phone can help you not only get the terminology so that normal people can understand, but also help you tell it efficiently.
For example many people who are now capable of running a system like Ubuntu may not realise exactly what a partition is and what formatting the harddrive does and such. They usually have a idea; Like the C: drive is on a partition, but may not fully understand what is going on.
Many people will be like "Oh, I install Ubuntu and then I can get my kid's birthday photos out of the 'My Documents' directory, right? I mean that I can see photos in Ubuntu, right?"
Sometimes it's difficult to deal with that level of confusion.
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You missed the first step.. Obtaining and burning.
Posted by: Anonymous Coward on July 07, 2006 08:02 AMLike show some decent burning and reliable burning software in Windows and what to do with the ISO file. Many people just simply copy the file over to a cdrom and get very confused.
And also point out that if they do not feel comfortable burning the cdrom or whatnot they can order them online.
Also point out that the way that your doing stuff your completely deleting all information on a drive. So they NEED TO BACK THINGS UP. Mention it like 10 or 20 times.
What you should realy do is get help from somebody who has worked extensively in tech support. A lot of what your talking about is very reasonable and your doing a good job, but your making assumptions about the level of understanding of the target audiance.
A good, smart person experianced with helping out Windows users over the phone can help you not only get the terminology so that normal people can understand, but also help you tell it efficiently.
For example many people who are now capable of running a system like Ubuntu may not realise exactly what a partition is and what formatting the harddrive does and such. They usually have a idea; Like the C: drive is on a partition, but may not fully understand what is going on.
Many people will be like "Oh, I install Ubuntu and then I can get my kid's birthday photos out of the 'My Documents' directory, right? I mean that I can see photos in Ubuntu, right?"
Sometimes it's difficult to deal with that level of confusion.
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