Posted by: Anonymous
[ip: 121.45.203.87]
on September 09, 2007 02:41 AM
Hmmm, perhaps we should use the expression "PA test" or "Secretary Test"?
My experience is that these people are the one group that seem to get given the task of setting up or using software with no training these days.
The amount of calls that I get on a weekly basis from this group who can't grasp the idea of setting up POP3 mail account which can take up to 6 minutes to walk them through.
To be fair this isn't in their job description, but why do they do this or get assigned this task when they know that they cannot complete the task or have the skills in the first place?
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It's time to retire the mom test
Posted by: Anonymous [ip: 121.45.203.87] on September 09, 2007 02:41 AMMy experience is that these people are the one group that seem to get given the task of setting up or using software with no training these days.
The amount of calls that I get on a weekly basis from this group who can't grasp the idea of setting up POP3 mail account which can take up to 6 minutes to walk them through.
To be fair this isn't in their job description, but why do they do this or get assigned this task when they know that they cannot complete the task or have the skills in the first place?
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