Open source telephony gives customers control, consultant says
Posted by: Anonymous
[ip: 91.73.252.66]
on December 18, 2007 03:59 PM
I call propaganda. In this case the opensourceness of the component only benefit one person the consultant who just making a buck on free software (by providing expertise and support which is fair game.)
The client on the other hand couldn't care less to know that his system is open source, cost-wise proprietary or not its most likely the same for him, he has to pay for delivery, installation, support and customization right just like he would with his cisco/avaya system unless that consultant works for free it's all the same. Maybe he charges less than a Cisco GOLD partner, but then again so will a silver (or less) cisco distributor.
I'm glad he could setup a proxy server to distribute the call, it's been done and redone since we have ISDN, and I wonder why they didn't just get a service agreement with their provider to reroute the call when one system is down. ISDN alarms cause rerouting works fine (or SIP whatever suits you). And of course Avaya system or Cisco Call Manager could have done the same -out of the box-. If a vendor takes month to do it, it's a vendor issue, not a open Vs closed source issue.
Whatever he is talking about, and I wish he would give more specific example so I can prove my point even more, can be done with the CTI-API of ANY "proprietary" telecom equipment vendor. JTAPI, CSTA, plain SIP, whatever.
There is a huge fight out there between integrator of telephony equipment and I can tell you that building anything on those proprietary platform is not an issue of feasibility but of capacity to execute of the integrator.
And I am just saying that because I am a telecom consultant and in a company that distributes amongst other things a proprietary PBX, Avaya System, Asterisk and our very own Contact Center Solution which is in the top 5 worldwide.
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Open source telephony gives customers control, consultant says
Posted by: Anonymous [ip: 91.73.252.66] on December 18, 2007 03:59 PMThe client on the other hand couldn't care less to know that his system is open source, cost-wise proprietary or not its most likely the same for him, he has to pay for delivery, installation, support and customization right just like he would with his cisco/avaya system unless that consultant works for free it's all the same. Maybe he charges less than a Cisco GOLD partner, but then again so will a silver (or less) cisco distributor.
I'm glad he could setup a proxy server to distribute the call, it's been done and redone since we have ISDN, and I wonder why they didn't just get a service agreement with their provider to reroute the call when one system is down. ISDN alarms cause rerouting works fine (or SIP whatever suits you). And of course Avaya system or Cisco Call Manager could have done the same -out of the box-. If a vendor takes month to do it, it's a vendor issue, not a open Vs closed source issue.
Whatever he is talking about, and I wish he would give more specific example so I can prove my point even more, can be done with the CTI-API of ANY "proprietary" telecom equipment vendor. JTAPI, CSTA, plain SIP, whatever.
There is a huge fight out there between integrator of telephony equipment and I can tell you that building anything on those proprietary platform is not an issue of feasibility but of capacity to execute of the integrator.
And I am just saying that because I am a telecom consultant and in a company that distributes amongst other things a proprietary PBX, Avaya System, Asterisk and our very own Contact Center Solution which is in the top 5 worldwide.
This article is a shameless plug.
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