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Intuos 3 tablet is no one's best choice

By Mary E. Tyler on November 01, 2005 (8:00:00 AM)

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Wacom products are generally considered the industry standard among computer drawing tablets for quality, compatibility with application software, and usability. While Wacom's current professional-grade offering, the Intuos 3, offers a fine set of core drawing functions, its Linux support is minimal, despite the company's support of the open source project that develops the Linux drivers. But even worse, the Intuos 3 had significant problems on Mac and Windows computers.

Drawing tablets have long been a tool of both casual and professional artists. Anyone who has tried to create computer art without one can vouch for how much more productive they can be when working with a good tablet. Instead of a clunky mouse that draws with an opaque, static-shaped cursor, a tablet's pen works with the same natural motion of a regular pen, brush, or airbrush. Pressure sensitivity allows for varying "paint" flow, opacity, or brush shape. Tablets are commonly used in creating original art and illustrations and in retouching photographs.

The Intuos 3 boasts a 5,080 lines per inch (lpi) resolution and 1,024 levels of pressure in the nib and eraser, comparable to other modern tablets. The pen is light, and has a large barrel with a programmable toggle switch and an eraser switch on the "wrong" end. It's on the long side compared to other manufacturers' pens. There are two sets of four programmable buttons on each side of the tablet and a touch-sensitive zoom strip. It takes some acclimating to keep from pressing the buttons and zooming the strip when you don't mean to. Otherwise, the design is attractive, and the contoured edge comfortable for those with repetitive strain injuries.

The Intuos 3 includes driver software for Mac and Windows. On those operating systems, installation is relatively simple, but requires an administrator account.

Unfortunately, Wacom apparently hasn't figured out that computers aren't single user any more. On Windows (XP Pro), drivers installed in one account don't carry over to any other accounts. Installing in the Owner account went fine and the tablet worked. But in a non-administrator account, you need to authenticate as an Administrator or Owner to install the drivers. Unfortunately, once we authenticated, the installer crashed, not even loading the splash screen. No dice, no install, no tablet.

No dice, no tablet also aptly describes what happens when you try to use the Intuos 3 in a Managed account on the Mac. Without full access to the system preferences -- something you don't want to give untrusted individuals like students or computer newbies -- the drivers don't load at all. The Intuos 3 becomes an expensive hunk of plastic. Moreover, Wacom's support for individual preferences is notably lacking. Preferences carry over from one account to another, instead of being separate for each account. Trying to use an Intuos 3 on a computer shared by a righty and a lefty is an extremely frustrating experience. Users must change preferences by hand each and every time they log in because the preferences are system-wide rather than kept in the user's individual account. This is most definitely non-standard behavior.

While Intuos doesn't provide them, you can find open source drivers that work on many Linux distributions. The drivers from the LinuxWacom Project have been successfully used on various versions of Red Hat, Fedora Core, Mandrake, Gentoo, Debian, and Slackware. Drivers are coming for Yellow Dog on the PowerMac.

Installation on Linux varies from kind of tricky to Oh-My-God-Why-Did-I-Ever-Think-I-Could-Do-This. Make sure to check to see if you have the drivers already (try find /lib/modules/ -name '*acom*' at the command line) before you go the compile route; otherwise, you can mess things up badly. SUSE 10.0, on which we tested, has a built in driver. Once we found a how-to at Novell's Cool Solutions, getting the basic functions of the tablet to work was a bit involved, but not impossible.

As far as we could see, the Linux driver in SUSE doesn't suffer from the same single user issues that plague the Mac and Windows drivers. SUSE keeps tablet preferences -- what few preferences there are -- separate for each account, though you must set up the tablet and modify /etc/X11/Xorg.conf for each account. Installing drivers from source is very intimidating if you've never done it, but an exhaustive how-to at the LinuxWacom Project may help.

The programmable buttons on the tablet and the zoom strip are not supported by the Linux driver, nor are almost all of the configurable options provided by the Mac and Windows drivers. The Linux driver has no support for different preference sets for different programs, unlike Mac and Windows, where you can configure the programmable options differently for each application. Without the programmable buttons on the pad, the Intuos 3 is simply a much bigger, much more expensive Graphire, Wacom's low-end tablet.

Unfortunately, even after hours of fiddling, the pressure sensitivity still didn't work in the GIMP 2.2.8 for Linux -- or in the GIMP for Windows XP for that matter. While the pen does work in the GIMP as a simple mouse, and it's fine to draw with if you don't mind changing brushes every other minute, it won't do what it's supposed to. For example, in Adobe Photoshop for Windows or the Mac, when the brush tool is selected, a light pressure will give a small, light stroke. As you press harder, the brush stroke gets bigger and more opaque. In the GIMP, the stroke stays at the same size and opacity, no matter how you set the pressure sensitivity controls.

The eraser switch on the tail of the stylus also doesn't work as it should. If this was a problem with just the Linux version of the GIMP, we'd be tempted to blame it on the bare-bones driver. But with the GIMP for Windows XP having the same problems, it looks more like it's a glitch in the GIMP. The recently announced GIMP 2.4 claims to fix this problem, at least with the airbrush tool. Regardless of what's responsible, the fact remains that the Intuos 3 doesn't, at present, work the way a tablet should in the GIMP.

The bottom line here is that if you're using Photoshop (even an old version) on Windows or the Mac and your machine is single-user, you won't have any problems and may indeed enjoy the Intuos 3 a great deal. Most artists, casual or professional, will tell you how much more productive and creative they are with a tablet. The core functions are the Intuos 3's saving grace, even if most of the high-end features remain unused by the less serious artist, who might be better off with the cheaper Graphire 4, which will replace the Graphire 3 this fall. However, if you have more than one person using a computer, or if you eschew Photoshop for the GIMP, or if you're on Linux, you're going to be disappointed with the Intuos 3. If you need a table for Linux-based computer artistry, consider the much less expensive Aiptek Hyperpen 12000U, which according to one review works fine with Linux and X11.

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on Intuos 3 tablet is no one's best choice

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Display Models.

Posted by: Anonymous Coward on November 02, 2005 04:52 AM
"If you need a table for Linux-based computer artistry, consider the much less expensive Aiptek Hyperpen 12000U, which according to one review works fine with Linux and X11."

I went with a Graphire 3 ($99) because when I was at CompUSA, the store model Aiptek was physically broken. Nothing inspires confidence in a product like a broken display model.

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Re:Display Models.

Posted by: Anonymous Coward on November 05, 2005 02:59 AM
I bought the AIPtek 1200 and found that it was junk. The AIPtek never worked right under windows, MAC OS or LINUX. I replaced it with an Intuous 3 on my MAC. It works beautifully.

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It's "Intuos"

Posted by: Anonymous Coward on November 02, 2005 05:06 AM
An occasional typo is understandable, but try to get the name of the product you are reviewing right.

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The Mac Driver does support Individual Preferences

Posted by: Anonymous Coward on November 02, 2005 06:22 AM
There are 2 major things wrong in this article concerning Wacom's MacOS X tablet driver.

1) Each user does have their own driver settings. Ever since driver version 4.7.9, this has been true on the Mac. There where problems early on with networked home accounts, but this has been resolved in the latest drivers.

2) While you do need administrative privileges to install the tablet driver, you can do this from a non admin account on OS X. The administrator needs to come enter their user name and password when asked during install. I just did this to make sure that it was true and it worked.

This is a driver for for a piece of hardware. I don't understand why you think requiring admin privileges to install it is bad. Without admin privileges, how could a managed user get the driver to work for others user on the system? They can't. So I don't understand this complaint.

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Actually, pressure and erasers do work...

Posted by: Anonymous Coward on November 02, 2005 07:00 AM
The pressure gradients and eraser functions actually work fine under Linux - provided you have the right input modules loaded.

There are specific usbinput and usbdev drivers provided with the linux-wacom project that enhance the generic drivers to enable this functionality - all of which is covered in the linux-wacom documentation.

OTOH, you are right about the pressure strips and side-buttons<nobr> <wbr></nobr>:(

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Re:Actually, pressure and erasers do work...

Posted by: Anonymous Coward on November 02, 2005 05:48 PM
Indeed, spend some time to carefully follow the instructions and you will get everything to work.

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Re: Tablet advise wanted

Posted by: Anonymous Coward on November 02, 2005 09:39 PM
You seem to know how to get a tablet to work with Linux, and if you have time I'd like some advise.

Apart from installation and initial configuration, which I think I can handle, I would like some advise about which tablet I should choose.

My five year old daughter likes to use Tux Paint, and I like Inkscape and GIMP. Our needs are modest, but I'm willing to spend upto $ 150 US dollars. Which tablet would you recommend, and what can I expect to work. I use the latest Novell SuSE Linux.

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Tablet advise wanted-G4

Posted by: Anonymous Coward on November 03, 2005 08:47 AM
A Graphire 4.

Either a 4x5 or a 6x8.

Shop around.

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Not a GIMP problem, more likely PEBCAC

Posted by: Anonymous Coward on November 02, 2005 09:58 PM
This is definitely not a problem in GIMP. There are two possible causes of this problem: (1) GTK+ was compiled without XInput support or (2) Input devices have not been configured in the GIMP preferences dialog.

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Wacom

Posted by: Joseph Cooper on November 02, 2005 10:12 PM
I've found that wiiith proper setup, which can be rather daunting and typically I'm lost every time I try thought I do figure it out eventually... That Gimp and such work rather well with my Graphire2.

Pressure works, the eraser works, etc.

Having said that, I wonder if we might devise some sort of system for setting up hardware and drivers? Linux driver is very disorganized and such. I mean, it's great if something comes preconfigured in the distribution, but there's no real unified system for easily installing drivers from a 3rd party.

Maybe one ought to be devised? Would that be useful?

I kinda wanna get into some open source project later when I have more free time for personal projects, possibly something fun like that... I haven't done any programming type stuff since Eisenhower was president.

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Re:Wacom

Posted by: Anonymous Coward on November 06, 2005 05:30 AM
Knoppix has an excellent system I think. I'd like to see it generalized from it's live-cd cage and expanded into a multi-arch system. From what I understand it is a database of known hardware, a collection of configuration scripts, and hardware detection libraries correctly lashed together. It seems to me that most of the work is done and all that is needed some control panels and the ability to selectively override or turn it off. If it were more widely adopted, we would see a snowball effect as more configs and detects are added to it.

It has already been adopted by other live-cds and effectively functions as a one-time configurator when a user elects to install the live-cd to hard drive.

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