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Help..... portaldosıtes.com has hacked me

Link to this post 06 May 13

Please please hlep ıve trıed everythıng ı can thınk of wıth help of frıends to get rıd of thıs search engıne WHO has hacked my system. I delete ıt and ıt stıll appears ıve found extentıon names and deleted but thıs search wıll not go away. Ive trıed usıng Hıjack thıs but ıt very complex also adblock and advanced systm care 6 along wıth malewarebyte and fıx cleaner but stıll wıll not go away.

I have a Acer Aspıre 5738z laptop that has been converted to wındows 7 professıonal Turkısh edıtıon. Yes Turkısh because although ı am englısh ı now lıve ın turkey. thıs ıs some of my problem also as ı cannot understand the turkısh menü. ıve trıed changıng the language to the best of my abılıty but nothıng ı was told ı need to pay for an upgrade to do thıs.

Is anyone out there WHO can get rıd of thıs hacker for me but wıth the dısadvantage of beıng able to gıve me ınstructıons ın Turkısh otherwıse ı wıll have to do my best to struggle wıth the help you provıde ın Englısh.

Fıngers crossed someone out there can help grrrrr
jacquı

Link to this post 07 May 13

I have a Acer Aspıre 5738z laptop that has been converted to wındows 7 professıonal Turkısh edıtıon
No Linux then? LINUX.COM? Windows is not Linux and Linux is not Windows. Ask on a Microsoft Windows Forum instead?

Link to this post 08 May 13

some of these exploits use files that detect when you try to remove one of the malware files and immediately restore it - you can't get rid of this stuff if you have windows running.

You need to run your computer either on Linux (just download a distribution of your choice - perhaps something light like Zorin, BURN it to a disk, then boot up in Linux). Once you're in Linux you can delete the malware from Windows.

As an alternative try a rescue disk.
https://support.kaspersky.com/viruses/rescuedisk
symantec also have one.

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