A couple of years back, when I tried Backtrack, it came with wifi disabled. I'm sorry it's been a long time, so, I can't give you a how-to, but, poking around the systems or settings menu, or, the config to their network manager, should find you the wifi enable option.

Of course, that is, if their disabling wifi is still default. Sorry I couldn't help you more, but, I didn't use Backtrack except for that one time.

If you follow the instructions on this link:
http://linuxwireless.org/en/users/Drivers/b43

It will help you determine exactly what card you have and what driver will work with your card. Installation instructions are further down on the page. Unfortunately, older Broadcom chips are a bit problematic, but, getting the correct driver usually helps.

You might want to take a look at the applications n this page:
http://www.linuxlinks.com/article/2010081511162877/TroubleTicketing.html

Step by step instructions would be included in the manual of the program you think fits your needs.

I don't know anyone here who uses Help Desk Software, or maintains it on a server, but, if you're patient, someone might respond who does.

I guess it would be worth looking at when it's released. I would like to see more technical info.

Welcome to Linux.com. It's always nice to share our knowledge of Linux with others. Hopefully, you can add to our knowledge base.

Welcome aboard.

Welcome to Linux.com markspend. There is a huge amount of information here. I also find subscribing to the websites RSS feed is also a way to keep up with new features, distros and general news about Linux.

Welcome aboard.