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Best FOSS for Work Orders/Tickets ?

Link to this post 11 Jan 11

I am interested in any FOSS programs suited towards work orders, as I repair hardware (e.g. VCRs, DVD players, computers, etc). Does anyone know of any quality programs out there that could meet this task?

Link to this post 12 Jan 11

I use TRAC to deal with tickets inside my company, few customizations on it (http://trac.edgewall.org/) to add an agenda and something more, I've disabled few parts of it (code tracking for example) but basically it works fine

Ben

Link to this post 12 Jan 11

HW Repairs it's a totally different story, if you need to deal with quotations, repair sheets, warranty and so on I've used a self made project built on top of Apache/PHP/MySQL; integrated with TRAC itself but it's a different software

Ben

Link to this post 13 Jan 11

ben wrote:

HW Repairs it's a totally different story, if you need to deal with quotations, repair sheets, warranty and so on I've used a self made project built on top of Apache/PHP/MySQL; integrated with TRAC itself but it's a different software

Ben

In that case, would you recommend that I look into a LAMP solution for hardware repairs?

Link to this post 14 Jan 11

I've used a LAMP solution in the company where I work because I'm confortable with it. With this web app I've solved these problems:
- multiplatform (Windows, Linux, OS-X)
- low level specs PCs (our tech lab)
- no sw installation or upgrades, they just need a browser to run everything
- multi site usage through VPN in our intranet

I've started with Drupal in the beginning but later on I've switched to a custom based solution because I'd like to have less dependencies as possible, in my case only: PHP5, MySQL, Apache, Kerberos and I'd like to manage each page or program in the way I want.

By the way if you don't wanna spend ages on development you may even take a look at few incoming solutions for hw centers, mostly CRM solutions with plugins or modules for hw centers, something like:

vtiger - http://vtiger.com/ a newcoming CRM with a lot of new ideas
myIT CRM - http://myitcrm.com/
and few more... but I guess other CRM have hw modules for companies like your

let me know what do you think about it
Ben

Link to this post 15 Jan 11

Thanks Ben

I downloaded the myitcrm myself, it looks interesting, especially since it was originally made for computer repair.

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