As we've covered before, Red Hat has maintained remarkable focus over the past several years on its core business of providing support, training and services for free, open source software. The company hums along getting existing customers to renew support subscriptions for higher fees, and winning over new customers. Behind the scenes of that effort,though, is an ongoing effort to make a "support contract" consist of more than what a new customer might initially expect it to be. The company's new Red Hat Cloud Access initiative is a case in point.
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