Ask many IT administrators why they don't standardize on open source software, and quite a few of them will cite lack of support and documentation in response. That's true despite the fact that many of the same IT administrators aren't aware of the growing numbers of resources for support and documentation for open source software. The real key to solving this problem, though, is to consider how the average IT adminstrator thinks about topics like support.
For many individual users of software products, the ability to place a call to a help center or access online help suffice when it comes to support. For lots of those same individuals, the quality of available support, or types of support don't factor into software buying decisions.
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