Linux.com

Home News Enterprise Computing Systems Management Designing Open Collaboration in Red Hat Global Support Services

Designing Open Collaboration in Red Hat Global Support Services

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our customers better, and ultimately increase customer loyalty, by improving the ability of our highly trained technical support associates to collaborate with each other. The fundamental idea was that if we could take away certain structural, cultural, and procedural barriers that separated different groups of associates, we could increase the flow of knowledge, reduce the duplication of efforts, and ultimately provide customers with more accurate, more consistent, and faster results.
 
Read more at OpenSource.com
 

Comments

Subscribe to Comments Feed

Upcoming Linux Foundation Courses

  1. LFD211 Introduction to Linux for Developers
    08 Dec » 09 Dec - Virtual
    Details
  2. LFS220 Linux System Administration
    08 Dec » 11 Dec - Virtual
    Details
  3. LFD331 Developing Linux Device Drivers
    15 Dec » 19 Dec - Virtual
    Details

View All Upcoming Courses

Become an Individual Member
Check out the Friday Funnies

Sign Up For the Linux.com Newsletter


Who we are ?

The Linux Foundation is a non-profit consortium dedicated to the growth of Linux.

More About the foundation...

Frequent Questions

Join / Linux Training / Board