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Novell Forces Customers to Pay for Maintenance

Article Source The Register

Commercial operating system and add-on systems software maker Novell this week felt the ire of its user base, as it warned partners that in a few months it would be requiring that customers get a maintenance contract on software before they would get access to patches, updates, and technical documents for that software.

It seems that a lot of people didn't read all the way through the letter that John Dragoon - Novell's chief marketing officer and the guy who is also in charge of the company's channel - sent before getting angry at Novell's impending policy change. (You can read this letter here in the Novell support forums, compliments of a business partner who received it from the company)...

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