Service modeling and management may help elevate IT service levels, but progress has been slow.

Redshift aims to capture some of the data warehousing market via managed services, lower costs and automated tasks such as provisioning and configuring.

Univa Grid Engine simplifies automated utilization of ARM SOC servers in the datacenter.

Finding performance bottlenecks in complex, distributed, multi-tier workloads can be challenging. Developers of SSD-based storage tools hope to offer improved performance without forcing customers to really find out why performance problems appear. Is this a short term solution having negative long term consequences?