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Designing Open Collaboration in Red Hat Global Support Services

Red Hat's Global Support Services (GSS) organization is accountable for customer loyalty. In that capacity, we're in the business of solving complex technical problems experienced by our customers. In February of 2009, the GSS management team began a journey to determine if we could serve our customers better, and ultimately...

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Building Stronger Public Schools: Problem Solved?

60 Minutes did a segment on The Equity Project (TEP). TEP is a charter school that is publicly funded and privately run in New York City by founder and principal Zeke Vanderhoek. The goal of TEP is to prove that attracting the best teachers and holding them accountable for results...

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Why We Need an Open Wireless Movement

Yesterday Peter Eckersly posted at eff.org about the EFF's coming Open Wireless Movement. Here's what he had to say: If you sometimes find yourself needing an open wireless network in order to check your email from a car, a street corner, or a park, you may have noticed that they're...

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Linux Users Willing to Pay More for the Humble Frozenbyte Bundle Than Others

On April 12 the Humble Frozenbyte Bundle went up for sale--for whatever price you want. On top of that, you can select how much of your payment goes to the developers and how much goes to charity. Wolfire Games started organizing the Humble Indie Bundle series, which the HFB is...

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The Role of Technical Forums in the Progress of Open Source

I am a huge advocate of the concept of open source software. As a society, we are at a point where information sharing is more critical than ever. Technical forums support the mission of open source in multiple ways. First, they allow programmers to work outside of their expertise.

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