hi! I just want to ask what best open source for Help Desk Software and step by step procedure for this application or software?
Thank you in ADVANCE..
You might want to take a look at the applications n this page:
Step by step instructions would be included in the manual of the program you think fits your needs.
I don't know anyone here who uses Help Desk Software, or maintains it on a server, but, if you're patient, someone might respond who does.