Just in case there's still interest:

http://syprog.blogspot.com/2011/10/hijack-linux-system-calls-part-i.html

His Blog Archive shows a part 2 & 3.

Yes you may, as long as to stick to the GPL.

Thanks for keeping us updated. It looks interesting.

I think seeing the error messages that appeared after you executed the make command might tell where your problem is. You'll need to post them in order for anyone to help you.

Open Cloud is a generic term. There are many large storage companies that offer cloud services, but, you would be syncing your files out in the cloud, and, for me, that decreases my privacy. Owncloud, which allows you to set up a cloud service on your own machine, is the way I would go. If it's not available in your distros repos yet, here's a how-to from the Debian based distro I use, siduction.

http://news.siduction.org/2012/09/owncloud-as-an-alternate-to-dropbox-and-friends/

In Fedora, I use Autoten to install codecs.

http://forums.fedoraforum.org/showthread.php?t=171660

Although I hear installing Google Earth is broken at the moment, every other option in Autoten is working great.

A couple of years back, when I tried Backtrack, it came with wifi disabled. I'm sorry it's been a long time, so, I can't give you a how-to, but, poking around the systems or settings menu, or, the config to their network manager, should find you the wifi enable option.

Of course, that is, if their disabling wifi is still default. Sorry I couldn't help you more, but, I didn't use Backtrack except for that one time.

If you follow the instructions on this link:
http://linuxwireless.org/en/users/Drivers/b43

It will help you determine exactly what card you have and what driver will work with your card. Installation instructions are further down on the page. Unfortunately, older Broadcom chips are a bit problematic, but, getting the correct driver usually helps.

You might want to take a look at the applications n this page:
http://www.linuxlinks.com/article/2010081511162877/TroubleTicketing.html

Step by step instructions would be included in the manual of the program you think fits your needs.

I don't know anyone here who uses Help Desk Software, or maintains it on a server, but, if you're patient, someone might respond who does.

I guess it would be worth looking at when it's released. I would like to see more technical info.