Are you an IT manager or a consulting firm in search of the ideal help desk ticketing system? Have you looked around for what seems like months only to find systems too pricey, too closed, too feature-deprived, or too complex to install and/or use? Or are you just beginning your search and have no idea where to look? If either description fits, you're in luck as I have the help desk ticketing system that is just the ticket to meet your needs. The system I am referring to is osTicket and, as you would expect, the "os" stands for "open source."