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osTicket: Help Desk Ticketing Done Right

Are you an IT manager or a consulting firm in search of the ideal help desk ticketing system? Have you looked around for what seems like months only to find systems too pricey, too closed, too feature-deprived, or too complex to install and/or use? Or are you just beginning your search and have no idea where to look? If either description fits, you're in luck as I have the help desk ticketing system that is just the ticket to meet your needs. The system I am referring to is osTicket and, as you would expect, the "os" stands for "open source."

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5 of the Best Free Linux Content Control Software

Content control software, also commonly known as web filtering software, is software which is designed and optimised to determine what content can be viewed by the user. This software is particularly relevant to information supplied by a web browser.

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Weekend Project: One-Time Passwords for Extra Linux Security

Do you take your security extra seriously? Do you reject all unencrypted email and use a 15,360-bit RSA key when you log in over SSH? Well that's pretty good, but it still doesn't protect you from every kind of attack.

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Bash Redirections Using Exec

If you've used the command line much at all you know about I/O redirection for redirecting input to and/or output from a program. What you don't...

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Getting a Grip on GNU grep

If you've been using Linux for any amount of time, you've probably heard about grep, though maybe you're not familiar with using it. GNU grep is a tool that lets you search one or more files, or standard input. Simple, effective, and absolutely necessary for anyone managing Linux and UNIX-type systems. Want to get a grip on grep? We'll get you started in no time.

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