Rob writes “Seeking to lower the barriers to adopting effective IT service management (ITSM), HP is
adding an “express pack” and assessment services to OpenView. HP is to announce
the IT Service Management “Express Pack” for consolidated service desk,
containing documentation and templates for developing and implementing best
practices based on the ITIL (IT Infrastructure Library) framework.”
adding an “express pack” and assessment services to OpenView. HP is to announce
the IT Service Management “Express Pack” for consolidated service desk,
containing documentation and templates for developing and implementing best
practices based on the ITIL (IT Infrastructure Library) framework.”
Link: cbronline.com
