Open source bridges customer info gap

Peter Parker writes “Athenahealth Inc.’s sales management system, Salesforce.com, and Web-based customer portal, athenanet, couldn’t talk to each other, and that communication gap often put customers on hold. That’s why Bob Gatewood, CTO of the Waltham, Mass. physician revenue-cycle management services company, had to find a way to marry the two.
A chance meeting with the CEO of open source CRM vendor SugarCRM would eventually lead to the solution Gatewood needed.”