Automating ServiceNow with Red Hat Ansible Automation Platform
Ansible Automation Platform and Ansible Certified Content Collection for ServiceNow are crucial tools that help sysadmins manage service actions and inventory sources, streamlining service management
Tadej Borovšak
Wed, 5/5/2021 at 8:35pm
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Sysadmins are asked regularly to quickly complete service requests to better serve business and user needs, with more and more admins relying on Ansible to do so. How can we, as sysadmins, respond faster when these requests come up?
IT service management (ITSM) is a collection of policies and processes for the management and support of IT services. The main focus of ITSM is increasing the value of the customers’ service chain. But without the proper automation support, providing IT services can quickly become a major time-sink for administrators.
Topics:
Linux
Linux Administration
Ansible
Automation
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