March 6, 2003
Business case for Linux Desktop in India
naadodi writes "...The concept of technical support is often unheard of in a country like India, where users are left to figure it out themselves. There is not much of after-sales customer relations. It is all about getting it there to the market, pushing it hard and letting the buyer inherit the uses and woes. Companies hardly have the 1-800 kind of service. After sales relations are mostly left with the local dealer who stands by the product and sends someone home (in his bicycle) to fix it. And it is this very mechanism, I believe, is going to push Linux PCs in to the living rooms faster than any other country..."