October 8, 2001

Buyers derail MS double-dipping

Author: JT Smith

ZDNET: "Bowing to customer pressure, Microsoft has backed off a controversial licensing provision that forced some
customers to pay twice for the software they purchased.

Microsoft quietly introduced the change on Oct. 1 in conjunction with another sweeping licensing revision that,
according to research firm Gartner, raised software costs for many customers from 33 percent to 107 percent.

"The message here is customer pressure works, and the government scrutiny helped," said Gartner analyst Neil
MacDonald."

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