But the integration process does not have to be a struggle to fit a square peg into a round hole. Despite the challenges that may crop up between open-source platforms and CRM systems, there are ways to use both technologies well, analysts say.
April 15, 2004
Is CRM Feasible on Open Source?
As more companies explore the cost effectiveness and power of open-source platforms like Linux , questions are arising about the interoperability of major enterprise applications like CRM . Because no CRM system is designed specifically for Linux, some companies that run the open-source operating system are striving to fit vendors' offerings into an environment that may not be ideally suited for those programs.