January 31, 2003

Dealing with unhelpful comments on your open source software

I have received an email from a user using some of my open source software. The email is ostensibly suggesting some improvements, but in my mind, it goes beyond acceptable comments, to be rather offensive. Though I have had open source sofware available for many years, this is the first really unhelpful email I've received. It is not directly offensive, and so I cannot dismiss it as a troll. This makes me wonder, what you should you do when receiving email suggesting improvements that you feel are unhelpful? Simply ignore the email, courteously reply stating you do not agree with the comments, or point out you get what you pay for? Should you ever think about implementing some of the comments, even though you disagree with them?

Link: Advogato


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