Upside: "As Microsoft's enterprise customers upgrade their PCs to the Windows 2000 operating
system and its forthcoming successor, Windows XP, Microsoft would like to sell them an
office suite upgrade for $250 or so.
The trouble is, the customers are pretty happy with their older versions of Office. In fact,
many never made the leap from Office 97 to Office 2000, or even from Office 95 to Office 97.
By and large, end users are happy with their old Microsoft word processors and
spreadsheets. Some of them have begun publishing information on the Web or corporate
intranet, but by and large they do not use Office to do so."