February 13, 2001

Doing battle with demon PCs

Author: JT Smith

FairfaxIT: "Jakob Nielsen says what we all think: computers are too difficult to use. His eloquent explanations of the shortcomings of
over-engineered machines, bloated software and hyper-designed Web pages define the cries of exasperated office workers all over
the world.

As principle of the Nielsen Norman Group, his task is to make technology fit humans."

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