eOn’s flagship product, the eQueue, is a multi-media contact center solution offering a comprehensive and unified solution for customer interaction management. Based on the Linux platform, the eQueue offers unified routing for all communications channels through a single queue. eOn Supervisor WorkSpace(tm), the eQueue’s management and reporting tool, is a Java-based client application running in a Linux environment. Supervisor WorkSpace enables contact center managers to effectively track agent performance and customer activity. The eQueue’s single queue technology, open architecture and comprehensive applications simplifies the technical, training and supervisory burdens of multi-media contact management, while enabling service representatives to engage in more sophisticated interactions that enhance customer satisfaction.
“It’s great to see continued innovation in open platform technologies that rely on the strengths of Linux, like eOn’s eQueue, and LinuxWorld Conference & Expo is the ideal platform to recognize these companies and products,” said Charlie Greco, IDG World Expo?s president and chief executive officer. “On behalf of LinuxWorld Conference & Expo 2002 and IDG World Expo, we?d like to extend our congratulations to eOn, recipient of the Best Productivity Application award.”
IDG World Expo presented the Open Source Product Excellence Awards in conjunction with the UniForum Association. The awards recognize open source product and service innovations offered by LinuxWorld exhibitors, which include some of the world’s leading ISVs, OEMs, service providers and developers.
“Receiving this recognition from LinuxWorld, the premier event for open solutions provided on the Linux platform, validates our commitment to providing contact center solutions that enable our customers to compete better in today?s marketplace and into the future,” said Kelly Bevan, eOn’s vice president and chief marketing officer. “We regard this Best Productivity Application Award as a significant achievement, and notable recognition of eOn’s vision and the eQueue?s capabilities.”
About eOn eQueue® Multi-Media Contact Center Solution
The eOn eQueue® is a multi-media contact center offering a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, email, Web chat and Web collaboration, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording and a complete range of desktop devices and applications. The benefits of using an eQueue are improved customer service and loyalty, increased agent productivity and lower cost of ownership.
About eOn Communications(tm)
eOn Communications Corporation (NASDAQ: EONC) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com or call 800-955-5321.
About LinuxWorld Conference & Expo
LinuxWorld Conference & Expo is the premier event exclusively focused on Linux and Open Source solutions. As the world’s most comprehensive marketplace for open source products and services, LinuxWorld provides business decision-makers with information and resources to implement Linux and open source solutions into business infrastructure and enterprise networks. For more information, visit the LinuxWorld Conference & Expo Web site at www.linuxworldexpo.com, or call (800) 657-1474.
About IDG World Expo
IDG World Expo (www.idgworldexpo.com) produces IT-focused tradeshows, conferences and events for professionals seeking world-class education, peer-to-peer networking and one-stop comparison shopping. As the leading IT event management company, IDG World Expo leverages its experience and knowledge of IT-focused events and conferences, enabling technology companies to capture the attention and loyalty of influential buyers. IDG World Expo’s portfolio of conferences and events includes Macworld Conference & Expo, LinuxWorld Conference & Expo, BioITWorld Conference & Expo and COMNET Conference & Expo. IDG World Expo is a business unit of IDG, the world’s leading technology media, research and event company. For more information, visit www.idg.com.
Note:
This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company?s results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation?s most recent Form 10-K filing with the Securities and Exchange Commission.
eOn Communications Corporation, the marks eOn and eQueue are trademarks of eOn Communications Corporation.
All other trademarks mentioned in this document are the property of their respective owners.
