August 30, 2001
Fear and loathing in the information services department
Author: JT Smith
Kelly McNeill writes "Microsoft has made a fortune by keeping software comfortable for the end-user. This familiarity and ease-of-use, among other factors, has left competitors in the dust time and time again. But Microsoft's hand-holding has always frustrated the hobbyist who is curious about how more complex systems fit together. With Linux, that is no longer the case. Ask the average MCSE to debug some networking problems or configure a Cisco router and you'll find out what fear and loathing in the Information Services Department is all about."