May 27, 2009, 4:00 am
There are clearly more reasons these days than ever before for companies to adopt free and open source Adopting it they are, too — in droves, it seems. How else could vendor Red Hat, for example, surpass all expectations with its most recent earnings report?
Yet the fact that Red Hat is doing well highlights the other part of the financial equation for many enterprises: support. Enterprise software — whether free or proprietary — is not something you can just plug in and then be done with it.