December 23, 2004
Get a gift--and a tech support headache
PCs and consumer electronics have become hot holiday gifts, but with that popularity comes a bulge in tech support calls that starts the morning of Dec. 25 and trails into January. In fact, the three busiest days for support lines are the day after Christmas, the Monday after Christmas and the Monday after New Year's, said Jim Kahler, North American consumer support manager for Hewlett-Packard.
Link: CNET News.com