July 21, 2011

Get Satisfaction: Tips for Engaging Citizens in Gov 2.0

When we talk about open government technology, it’s often in terms of open data, open source software, social media or crowd-sourced ideation and 311 tools. What’s rarely discussed is a truly open, transparent and comprehensive platform where citizens can comment or ask government questions and get direct assistance from public servants or even their own fellow citizens.
 
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