CNET: "The company shored up its online defenses after a hacker pointed out a vulnerability in April that
allowed access to the company's internal network and exposed nearly 3 million support records to
The company praised the hacker--known by the alias "Adrien Lamo"--for coming forward after
he poked around their network. Despite the open-source movement underscoring the historic definition of hackers as curious--if
unconventional--researchers, companies have been frequently leery of associating with anyone
who considers themselves one."