Heroix announces the Heroix eQ software suite


Author: JT Smith

Anonymous Reader writes: “NEWTON, Mass. – April 30, 2001 – Heroix® Corporation, a leader in IT
infrastructure management software, today released the Heroix eQ? Management
Suite. The new product family improves the performance and availability of
eBusiness and other critical applications by unifying monitoring and
management of multiplatform computing environments. The suite extends the
reach of Heroix?s award-winning management software into Linux environments
for the first time. In addition, Heroix eQ significantly improves
cross-platform management with innovations including a patent-pending
Express Wizard interface that guides IT personnel through tasks
step-by-step, enabling them to achieve results in less time and with less

?This is a year when IT managers face pressure to do more with less, yet
expectations for service levels remain high,? said Jasmine Noel, director of
the Systems and Application Management Service at Hurwitz Group. ?As such,
IT needs intelligent management tools that can configure themselves,
automatically adapt to infrastructure changes, and automatically diagnose
and fix common problems. Tools that can deliver those capabilities allow IT
to deliver high performance services in a cost-effective manner.?

?The Heroix eQ Management Suite responds to the sharp upswing in IT
complexity that enterprises are grappling with today,? said Howard Reisman,
president and CEO at Heroix. ?While Web-enabled business, powerful
distributed servers, and open-source platforms have ushered in tremendous
advantages, they also pile on layers of management issues. The Heroix eQ
suite concentrates our company?s 16 years of management software expertise
in a product carefully architected for fast deployment and simple operation.
One of the most significant ways Heroix delivers on this vision is by
encompassing the three most widely used server environments: Windows®,
Unix®, and Linux®.?

Testers Agree: Unified Management Delivers Better Results

From a single Web-based interface, Heroix eQ proactively monitors and
manages from tens to thousands of Windows 2000, Windows NT®, Unix, and Linux
systems. Heroix eQ detects and corrects complex problems before they affect
the performance of a wide range of cross-platform applications and
infrastructure components: messaging applications such as Microsoft®
Exchange and Lotus Notes®; databases including SQL Server and Oracle®; Web
servers such as Apache and Microsoft IIS; in addition to other server and
network technologies.

?By building so much ?brain? into their infrastructure management solutions,
Heroix certainly reduces the ?brawn? we would otherwise need to get results
for our large enterprise environment of more than 250 servers. Heroix
definitely offers us a better outcome with less effort,? said Kevin Lee,
group manager, Operations, Verizon Internet Services Inc. ?In addition, our
successful experiences with Heroix tell me that Heroix eQ will be the
perfect integrated, multiplatform solution for our administration,
customization, and management needs.?

A Heroix customer at Lucent Technologies described the business benefits
Heroix eQ poses for his organization. ?The multiplatform aspect is a
definite advantage for us,? said Daniel Rittenhouse, infrastructure
engineer. ?With Heroix eQ, we will be able to unify control and visibility
without the headaches, expense, or complications that had kept us from
considering multiplatform enterprise management before.?

Purpose-Built Intelligence, Express Wizard, Autodiscovery Simplify Operation

Like the company?s other products, the Heroix eQ suite embeds a
purpose-built rule engine that powers the product?s system monitoring,
problem solving, automated configuration, and self-management. By emulating
the knowledge and reasoning of human experts, the built-in intelligence
enables enterprises to achieve immediate results with Heroix eQ ?out of the
box? and simplifies ongoing operation. This intelligence also allows
enterprises to deploy Heroix eQ without the extensive implementation
consulting required by many infrastructure management products – a cost that
can outweigh other products? software license fees many times over.

Feature highlights of the Heroix eQ Management Suite include:

– Express Wizard interface. The software is controlled via a patent-pending
Express Wizard, which automatically prompts for the necessary information
while providing context-sensitive help. This intuitive, task-oriented
interface enables novice IT personnel to achieve effective results without a
steep learning curve. For experts, the Express Wizard speeds day-to-day

– Application autodiscovery. The Heroix eQ suite frees users from
time-consuming configuration by automatically discovering active
applications and systems. Like other Heroix products, the suite
self-configures monitoring thresholds appropriate to the normal workload of
each application and system. The software automatically detects application
and workload changes, boosting Heroix eQ?s scalability.

– Emergency repair. Heroix eQ goes beyond typical monitoring to the
management of severely compromised systems -minimizing reboots and costly
downtime. Unlike other management products that simply host the standard
Windows GUI, Heroix eQ Emergency Access and Repair provides GUI-independent
commands that enable IT staff to reach and repair ?hung? Windows servers.
When a server reboot cannot be avoided, Heroix eQ aids a clean restart to
prevent devastating corruption of business-critical data.

Pricing and Availability
The Heroix eQ Management Suite is available now. Pricing begins at $695

About Heroix
Heroix delivers award-winning software products that help organizations
guarantee the availability and performance of their multiplatform eBusiness
infrastructure and applications. More than 1,000 customers in over 40
countries rely on the company’s integrated management software to monitor
and manage Windows NT, Windows 2000, Unix, Linux, and OpenVMS? systems.
Heroix products detect problems, report and graph performance data, and
centrally monitor wide-ranging technologies such as Microsoft Exchange, IIS,
SQL Server, Citrix®, Oracle, Cisco®, Compaq Insight Manager®, service level
agreements, and more. Founded in 1975, Heroix is an authorized Microsoft
Gold Certified Partner, with US headquarters in Newton, Mass. and EMEA
headquarters in Welwyn Garden City, U.K. For more information, please visit