today annnounced a broad services alliance that will enable both companies
to jointly provide Linux support and services to corporate customers around
In the agreement, IBM Global Services and SuSE will collaborate on support
and professional services. IBM will package and support turnkey
implementations of SuSE Linux Enterprise Server (SLES), backed by SuSE's
expert development, maintenance, and support teams. In addition to this
complete services offering, the two organizations will also collaborate on
customer engagements and supplement each other's skills to provide a
formidable Linux services delivery capability for corporate customers.
"We are happy to partner with SuSE because it is an industry leader in
delivering Linux enterprise products and services that corporate customers
require. IGS's global reach and comprehensive portfolio of services and
solutions, combined with SuSE's advanced Linux offerings, are the complete
Linux solution for corporate enterprise customers," said Patricia Gibbs,
Vice President, IBM Global Services, Linux Services.
The agreement provides for IBM and SuSE to jointly offer a full range of
Linux services for the enterprise, including:
System Integration/Customization services
Rollout and implementation services
System Management services
24 x 7 Worldwide Maintenance and Support Services
"With the new IBM and SuSE worldwide service alliance, corporate customers
benefit from the availability of enterprise Linux solutions combined with a
broad range of joint support and service offerings anywhere in the world.
This is a major step to make Linux corporate computing a reality," said
Gerhard Burtscher, CEO of SuSE Linux.
SuSE Linux AG, Nuremberg/Germany, is one of the world's leading providers
of complete solutions based on the Open Source operating system Linux.
In addition to operating systems and application software for private
customers, SuSE Linux AG offers software solutions and complete systems
for the deployment of Linux in companies.
SuSE supports its enterprise customers with a comprehensive range of
qualified consulting, training, and support services. The company, which
hosts the world's largest development team for Open Source solutions, has
made its unique project and support know-how accessible via the Internet
in the largest existing Linux knowledge database. For further information
on SuSE, please visit www.suse.com
About IBM Global Services
IBM Global Services is the world's largest information technology
services provider, with approximately 150,000 professionals serving
customers in 160 countries and annual revenue of more than $35 billion
(2001). IBM Global Services integrates IBM's broad range of
capabilities -- services, hardware, software and research -- to help
companies of all sizes realize the full value of information technology.
For more information, visit: www.ibm.com/services