Even in highly mature open organizations, where we’re doing our best to be collaborative, inclusive, and transparent, we can fail to reach alignment or common understanding. Disagreements and miscommunication between leaders and their teams, between members of the same team, between different teams in a department, or between colleagues in different departments remain common even in the most high-performing organizations. Responses to their intensity and impact run the gamut, from “Why did someone take our whiteboard?” to “Why are we doing this big project?”
Vagueness and confusion are often at the heart of these moments. And intentional relationship design is one tool to help us address them.
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