June 2, 2008
Industrial-grade trouble ticketing system on Debian Etch
Author: JT Smith
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators,customer support staffs, NOCs, developers, and even marketing departments to track issues, outages,bugs, requests, and all kinds of other things at thousands of sites around the world.