September 7, 2001
The knowledge management imperative
Author: JT Smith
Kelly McNeill writes: "Technology is now fighting itself in an escalating global conflict, in which increasing amounts of information generates more system and network sales. This, in turn, leads to the creation of even more information that nobody can find when it really matters. The problem is that the computing environment is dominated by techies who have a drive for all things bigger, better and faster. Movie-quality graphics don't answer complex questions, 10Gbps IP networks can't intelligently offer the most relevant services, and terabytes of storage can't apply past experience to a current problem. In a time when a company's most valuable asset is its knowledge, today's blind emphasis on bandwidth, processing and storage is completely missing the point."