OTRS writes “Bad Homburg, Germany, September 24, 2004 – Today the developer team of Trouble Ticket Systems OTRS issued version 1.3 (Sandy Beach). OTRS organizes all workings processes of service-intensive work like on Hotlines, at Helpdesks or in distribution. The new features enlarge its function range e.g. with external tracking of tickets and with a tool that applies one command to an infinite number of selected requests. OTRS 1.3 also offers bright advantages for optics and user- appliance: intuitively usable Postmaster-Filters and Robots hive off a lot of work from the users shoulders. Download of the OpenSource Product is free and a Box- version for all recent Computer Systems is now being delivered by OTRS GmbH.”
Link: lists.otrs.org
Category:
- Open Source
