Posted at ZDNet, from Gartner Viewpoint: "This Perspective analyzes the Linux operating system support offerings for 12 product support
providers. Support offering characteristics and attributes, such as hours of coverage,
geographical coverage, response time, access to support centers, incident communication media
and entitled Internet-based services, are profiled. This Perspective also reports on the problem
escalation methods and processes used by support providers."
September 14, 2001