Linux/OSS support, part 2: Ten reasons to turn to open source support services

“Can businesses rely on open source software (OSS) support services? It all seems so nebulous. Why, most OSS support options do not include an 800-number! For anyone who’s reading this while on hold for a 800-number support rep, that could be a plus. Others, however, may worry about turning to a disparate band of techies for help with enterprise systems.”