February 10, 2011

Make Customers Smile in 7 Easy Steps with OTRS - Part 3


In Part 2, you learned about agents, customers and queues, and you also got a brief look under OTRS' hood, by learning how to customize the customer self-ervice portal with your own theme and logo. The customer portal is more than just a pretty face, however.

Read more at Linux Journal

Click Here!