July 9, 2001

Messenger mess enters 7th day

Author: JT Smith

ZDNET: "The MSN Messenger outage spilled over into a seventh day Monday, with many users of
the free service complaining of inaccessible accounts, despite Microsoft's claims most had
been restored.

MSN Messenger users started experiencing trouble Tuesday, with the most commonly reported
glitches being connection problems and missing buddy lists of friends. Microsoft temporarily took
MSN Messenger offline around 3 p.m. PDT Thursday in an attempt to fix the problem. Although
the company had partially restored the service in many countries by Friday morning, problems
still plagued many customers on Monday."

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