The product support extension is an acknowledgement of the fact that customers aren't upgrading products as fast as they used to, said Peter Pawlak, a senior analyst at Directions of Microsoft. "Products aren't turning over as much as they used to, so Microsoft finally decided that they would just have to move up the general support time," he said."
May 26, 2004
Microsoft avoids revolution by extending support
OwlWhacker writes "Microsoft has responded to user fury over delayed product releases and wasted funds on software assurance by extending its product lifecycle policy on some of its products to 10 years from seven.