September 15, 2000

MSN billing glitch overcharges users

Author: JT Smith

MSN is overbilling
subscribers by hundreds or thousands of dollars
for what is supposed to be a $21 monthly fee,
MSNBC.com has learned. MSN has not,
however, issued a general warning about the
glitch, opting instead to handle irate customer
service calls on a case-by-case basis. The report is at MSNBC (yes, the MS stands for Microsoft at MSNBC, too).
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