June 18, 2001

New back-office administration and database management system

Author: JT Smith

Today, Voxel Dot Net announced its release of Ãbersmith 1.0
(http://www.ubersmith.com/). Developed as a cross-platform web-based application,
Ãbersmith is a revolutionary way to manage a growing web hosting company - it's an integrated application that
streamlines both the large and small hosting business. By allowing a host to manage their clients, billing, and support
with a single solution, Ãbersmith makes it easy for providers to manage and automate their back-office tasks.Matthew Toback writes:

VOXEL DOT NET RELEASES NEW BACK-OFFICE ADMINISTRATION AND CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

FOR IMMEDIATE RELEASE

CONTACT:

Matthew Toback
518-272-3658
matt@voxel.net

VOXEL DOT NET RELEASES NEW BACK-OFFICE ADMINISTRATION AND CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

TROY, NY · JUNE 18, 2001 · Today, Voxel Dot Net announced its release of Ãbersmith 1.0
(http://www.ubersmith.com/). Developed as a cross-platform web-based application,
Ãbersmith is a revolutionary way to manage a growing web hosting company - it's an integrated application that
streamlines both the large and small hosting business. By allowing a host to manage their clients, billing, and support
with a single solution, Ãbersmith makes it easy for providers to manage and automate their back-office tasks.

Ãbersmith is composed of two highly integrated components, a billing and client management system, as well as a
customer relationship management and ticketing system. The billing and client system allows the web host to keep track of
clients and manage the accounts that individual clients subscribe to. This component is largely automated, freeing up
valuable time spent managing renewals, sending invoices and charging credit cards. It enables the host to create services
on the fly with different pricing schemes, billing periods, and discounts. Notable features of this component include
automatic real-time and periodic billing, consolidated billing, support for child packages, and automatic invoice generation.

Ãbersmith allows clients to login to the system to view their current account status, pay their bill online, project
usage into the future, see which packages will be coming up for renewal, and view their complete account history. Many
clients have billing problems with their hosts. According to a recent IDG study, billing disputes are one the top reasons
for clients leaving hosts. With the self-service billing feature, such disputes and confusion are all but eliminated.

Ãbersmith also includes a ticketing and knowledge base system that greatly simplifies the management of customer
enquiries and support requests. Clients can use either email or an integrated web form, which automatically associates
their account with the support request. Issues can be assigned to internal staff, prioritized, closed, and automatically
reopened upon further communication. Support issues are automatically linked to a client?s information and can easily be
accessed directly from the client management component. Issues are displayed in an intuitive threaded format and staff
can leave comments viewable only by other staff members.

Raj Dutt, CEO of Voxel Dot Net, Inc. states, "Web hosting companies spend a significant amount of time doing back-office
administration. Ãbersmith automates web hosting businesses. It increases profitability, streamlines operations and
keeps hosts open 24/7/365 -- the three holy grails of the web hosting industry. And it does not tie hosts to a particular
provider or NOC. Many rapidly growing web hosting providers find their administrative overhead spiraling upwards.
Automation is the key. We created an open-source billing tool called CBMS. It was well liked by many hosts, and used
quite extensively. At about the same time, we released another open source tool called Ticketsmith, a support ticketing
software. Like CBMS, it was also extremely well received. The fusion of these two products combined with a truckload of
new features and improvements is what has resulted in Ãbersmith."

About Voxel Dot Net, Inc.

Voxel Dot Net (http://www.voxel.net/) is a leading provider of managed Linux solutions,
including dedicated servers and managed clusters. Recently, they became the first hosting company to support and offer a
load balancing solution based on the Linux Virtual Server (LVS) project. Voxel Dot Net is partnered with VA Linux Systems
(LNUX) and AboveNet Communications (MFNX) and offers solutions based on a true best of breed model. The price/performance
value of the company's high-end Linux solutions has attracted clients such as Porsche Cars of North America and Phillips
International."

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