Rob writes "Computer Business Review asks whether open source software can offer anything more than
licensed or hosted CRM. The concept of open source software is simple. The source code is
freely available, publicly modifiable and flexible. The model puts control in the hands of
users in terms of development and user licensing is cheaper than the traditional
proprietary software model. Having anchored itself within the infrastructure stack, open
source is starting to break into the world of business
applications and customer relationship management is an early target."
November 8, 2005